This Return & Refund Policy applies to all bulk wholesale, OEM & ODM orders and sample orders placed with Chinamer.
1. Sample Orders
- Samples are for quality and reference check only.
- Sample cost is refundable when you place the corresponding bulk order as agreed.
- Damaged samples must be reported within 48 hours after receipt with clear photos/videos for verification. We will arrange replacement or refund for our quality defect.
- Buyer’s personal preference issues (color difference, size feeling, style not meeting expectation) do not qualify for refund or return.
2. Bulk / OEM Orders
- Please inspect samples before mass production. Once mass production starts, returns due to buyer’s design or specification changes will not be accepted.
- We guarantee all goods pass pre-shipment QC inspection. If quality defects caused by our production are found after arrival, please provide photos and videos within 7 working days upon receipt of cargo. We will negotiate solutions including rework, replacement or partial refund according to the actual situation.
- Shipping cost for returns will be borne by the responsible party.
- Custom OEM products with custom logo, custom mold or custom packaging are non-returnable unless there is manufacturing quality problem.
3. Exclusions
- We are not responsible for damage caused by improper transportation, misuse, improper storage or post-delivery modification of products.
- Any losses caused by delayed delivery due to force majeure events are not covered by refund.
4. Claim Process
Please send all claim materials (photos, videos, order number) to sales@chinamer.com within the required time. We will review and reply within 3–5 working days.
5. Contact
If you have any questions about our return and refund policy, please contact us via our inquiry form or email: sales@chinamer.com.